Disability Claims Analyst (Term)

Requirements:

WHAT YOU’LL DO 

The Disability Claims Analyst plays an important role analyzing claims and reporting information to enhance the claim experience for members from initial injury/illness disclosure, to claim closures. The Claims Analyst supports the evaluation, processing, and settling of claims as well as holistic case management practices designed to support members' overall well-being and needs. This role will support leveraging data to drive insights and streamline processes in support of the Long-Term Disability Plan and support services for members. 

WHO YOU ARE 

Candidates will have the following qualifications: 

• Bachelor’s degree, or an equivalent combination of education and experience in disability management, social work, vocational rehabilitation, human justice, psychology, or related human sciences field. Candidates must demonstrate a minimum of 3 years in roles primarily focused on claims and/or case management administration and analytics role.
• A recognized credential in occupational therapy, rehabilitation (eg - CDMP, CRTW, CVRP), an asset.
• Advanced analytical skills, problem-solving, and decision-making skills demonstrated through claims or case management work.
• Proficiency with databases and working in an automated office environment using most features of Microsoft Office 365 such as: Word, PowerPoint, Outlook and TEAMS. Candidates must be able to demonstrate advanced skills in Microsoft Excel.
• Experience with process mapping and developing standard operating procedures to reflect work processes, strategic alignment, and enhancing member experiences is required.
• Demonstrated record of strong communication and interpersonal skills with an ability to collaborate and unravel complex work processes into actionable insights.
• Integrity and ethical conduct in confidential matters is required.

Candidates will have the following primary duties and the knowledge, skills and abilities to complete them: 

• Review disability claims to ensure service standards and best practices are met, recommending case management strategies in collaboration with internal staff and third-party adjudicators.
• Research and analyze internal and external data to produce reports, dashboards, and forecasts on claim trends and recovery benchmarks.
• Coordinate and update Standard Operating Procedures (SOPs) for disability management and Health & Welfare Trust programs, ensuring a member-centric approach.
• Support information collection, administration, and communication of Health & Welfare Trust programs, including health, dental, and life insurance for members.
• Provide training to team members and other departments on SOPs, claim processes, and disability data management tools (e.g., Unionware).
• Collaborate across departments to improve processes, enhance efficiency, and ensure compliance with regulatory requirements.
• Maintain accurate disability records, statistics, and standardized documentation to support effective reporting and governance.
• Leverage relationships with benefit providers to identify trends and opportunities for improved disability management practices.

OUR BENEFITS

• Competitive salaries
• Earned days off
• Dental care benefits
• Vision care benefits
• Extended health care benefits
• $500/year, Health Spending Account
• 10% employer-contributed pension plan
• LTD coverage
• Continued education and professional development

HOURS OF WORK & TRAVEL

Headquartered in Regina, SK, this term position is designated as field staff and work 144 hours in a four-week averaging period during SGEU’s hours of operation 8:00 am-5:00 pm. Vocational Rehabilitation Officers may be required to travel with overnight stays which can vary based on caseload.
 
OUR COMMITMENT TO DIVERSITY

We value respect, learning, co-operation, dignity, equality, justice and diversity. SGEU is actively engaged in creating a workplace that is as diverse as the membership we serve and encourages applications from designated groups.
 
HOW TO APPLY

If this role and SGEU sounds like an exciting fit for you, we invite you to apply. Candidates must be eligible to work in Canada. Any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Candidates are asked to provide a cover letter and résumé detailing specific experience as it relates to this competition to recruitment@sgeu.org
 
Only candidates selected for an interview will be contacted. USW Local 9841 qualified candidates will be given first consideration.

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