May 25, 2023 – May 26, 2023
SGEU Communications & Education
Our Leadership Development (LD) 20 courses are second level steward training. It’s comprised of three parts and teaches you more about collective agreements, conflict resolution and grievance handling. The participants will practice problem solving techniques, preparing and presenting the grievances, at step 1. They will understand Duty of Fair Representation and representing workers as well as building on their skills in investigating and responding to members concerns in a timely fashion.
LD 20B: Resolving Workplace Conflict – This course trains participants on skills used to resolve conflict. Participants will engage in simulation exercises and learn about different types of conflict, recognizing biases, being empathetic, using effective communication techniques in different situations, principles of conflict and steps to conflict resolution.
Length: 2 days
Prerequisites: Leadership Development 10 and 11. Priority will be given to stewards (and those interested in becoming a steward).
Note: If you are registering for a course that is offered in-person, please select the course location closest to you.