LD 20B- Resolving workplace conflict- This course trains participants on skills used to resolve conflict. Participants will engage in simulation exercises and learn about different types of conflict, recognizing biases, being empathetic, using effective communication techniques in different situations, principles of conflict and steps to conflict resolution.
Length: 20A (2 days) 20 B (2 days) and 20 C (2 days) Prerequisites: open to all members who have taken Leadership Development 10 and 11 but priority will be given to stewards (and interest to a be steward).

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