The LD 20 courses are second level steward training. They consist of three parts and provides stewards with more in-depth training about collective agreements, conflict resolution and grievance handling. The participants will practice problem solving techniques as well as preparing and presenting grievances at step 1 meetings. Participants will gain knowledge of Duty of Fair Representation and representing works and building on their skills in investigating and responding to members concerns in timely fashion.
LD 20A- Grievance handling – This course helps stewards to understand different types of grievances, determine what is discipline, grievance procedures etc. Participants will practice note taking and filling out grievance forms. They will continue to further develop their investigation and interview skills.

Length: 20A (2 days) 20 B (2 days) and 20 C (2 days) Prerequisites: open to all members who have taken Leadership Development 10 and 11 but priority will be given to stewards (and interest to a be steward).

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